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Can I have my Empire hardwood floors refinished?
Many hardwood floors can be refinished. Empire’s hardwood floors can also be screened and recoated several times, depending on the product. Hardwood flooring is designed for long-term durability, but at some time it may require refinishing depending on its age, wear and tear.
Can Empire provide hardwood flooring refinishing services?
Empire does not provide hardwood flooring refinishing or screening services. It is recommended that you research a local certified flooring refinishing service.
Who do I contact if my hardwood flooring is becoming discolored?
Certain species of hardwood floors tend to darken due to photosensitivity; this is especially prevalent in exotic hardwood. Please contact Empire Customer Service at 800-588-2300 with any questions
Where can I find my manufacturer’s warranty?
Most product warranties can be accessed via this link. If your product warranty is unavailable on the site, please contact Empire Customer Service at 800-588-2300.
Where can I find my installation warranty?
Please click this link to view your product’s installation warranty.
Does Empire repair or service existing products beyond the warranty expiration date?
Empire does not usually repair or service existing products unless the issues fall within the product and installation warranty specifications. Please contact Empire Customer Service at 800-588-2300 for more details.
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